CallRail Pricing and Reviews

CallRail's Analytics Suite most closely matches up with Contact Cloud Small Teams Program, but is more 1.5x times the cost and lacks critical features. With Contact Cloud the monthly subscription is 46% less as, in addition to local and toll free numbers, text messages and most per minute categories. CallRail also charges for basic features like Form submissions. CallRail is also missing other features like Softphone/call center technologies, the ability to monitor inbound and outbound calls among other features that Contact includes with all of its pricing plans.

Both platforms offer phone, email and an online help center to round out its support offering, but CallRail customers do not have the benefit of on-demand chat support or Done-For-You setup services. With Contact Cloud customers have the option to add-on features like Onboarding calls with a specialist and Done-For-You Setup plans. Even if a customer was willing to pay for it, CallRail doesn't offer these options. The edge goes to Contact Cloud.

CallRail holds its own offering unlimited users, webhooks a well documented API and other customizations. However, Contact Cloud offers the same features and more. Version history and restoring deleted objects are key when you set up your instance but want to revert your changes (undo button). Along with the developer friendly Lambda functions which make Contact Cloud extendable and integratabtle with any application with an API.

Contact Cloud providing free access to Geocontact dynamic number insertion is a key feature that allows a business to swap the web page phone number based on the visitors geo-location. CallRail offers this feature but, with an added monthly cost. CallRail's Call Tracking plan falls short by not including basic features like Form Lead Tracking and Multi-touch attribution, however if you are willing to pay a bit more for the CallRail monthly subscription then these features would come included. Contact Cloud includes these missing features within all plans.

Contact Cloud providing free access to its call center functionality, including all features for unlimited users. CallRail instead charges between $30 and $90 per user, in addition to increased usage premiums for their lead center product (Which is still in beta). Basic featured like calling queues, live call listen, call transfers, scoring and softphone should not cost more to a business. CallRail offers these features to select customers and, with an added monthly cost. Overall Contact Cloud's all-in-one platform which includes call center beats out CallRail in this head to head comparison.

SharpSpring and CallRail both offer text messaging features on all plans, which give sales, support or any user the ability to interact with leads, customers and contacts through the text messaging channel. Contact Cloud takes it to the next level by including scheduling text messaging, bulk messaging (for promotions and campaigns), picture messaging MMS), short codes, and a whole trigger/action based system which enables text automation at every level.

CallRail and Contact Cloud both offer live chat functionality, however CallRail's product still in beta and not yet releases. From what we know about it so far, features will be limited. Both applications will feature chat tracking, and the ability to install the chat widget on any web pages with the help of the tracking script. Contact Cloud goes a step further by allowing you to truly offer a seamless support experience, in additional to a lead generation experience.

Both CallRail and Contact Cloud provide the most common security options to keep your business compliant, such as two-factor authentication, GDPR, CCPA and PCI compliance. Contact Cloud takes things to the next level by offering HIPAA, and PIPEDA for business within the health sector. Additionally, Contact Cloud makes is easier for many customer to login securely without the need to remember a username and password with its Google Authentication integration.

Reporting tools help you visually tell the story of your performance, whether things are going according to plan or not. All three platforms offer similar features and functionality. However, CallRail easy user interface gives it the